Privacy Policy
Last updated: April 2026
This Privacy Policy explains how Access Pathlab India Pvt. Ltd. ("Access PathLab", "We", "Us") collects, uses, discloses, and protects your personal information when you use our website, mobile application, or diagnostic services.
1. Information We Collect
We collect personal information that you voluntarily provide to us when you register, book a test, or contact us. This may include:
• Full name, age, gender, and date of birth
• Contact information (phone number, email address, home address)
• Medical information (prescriptions, health history relevant to testing)
• Payment information (processed securely via Razorpay)
2. How We Use Your Information
We use the information we collect to:
• Process and manage your diagnostic test bookings
• Deliver test reports and results to you
• Send booking confirmations, reminders, and service updates via SMS, WhatsApp, or email
• Improve our services and personalize your experience
• Comply with legal obligations and regulatory requirements
3. Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your data with:
• Our accredited laboratory partners strictly for diagnostic processing
• Payment gateways (Razorpay) for secure transaction processing
• Regulatory authorities as required by Indian law
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All data transmissions are encrypted using SSL/TLS.
5. Data Retention
We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Medical records are retained in accordance with applicable Indian healthcare regulations.
6. Your Rights
You have the right to access, correct, or request deletion of your personal information. To exercise these rights, please contact us at the details below.
7. Cookies
Our website uses cookies to enhance your browsing experience. You may disable cookies through your browser settings, but this may affect certain features of the website.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised date. Continued use of our services after changes constitutes acceptance of the updated policy.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Access Pathlab India Pvt. Ltd.
Phone: +91 9963945999
Website: accesspathlab.com
© 2026 Access Pathlab India Pvt. Ltd. All rights reserved.